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Turn Your Luxury Service Into An Unforgettable Experience.
And Learn What It Takes To Deliver Genuine Service
That Leaves Your Guests Coming Back For More...
That's The Goal, After All, Right?
Turn Your Luxury Service Into An Unforgettable Experience.
And Learn What It Takes To Deliver Genuine Service
That Leaves Your Guests Coming Back For More...
That's The Goal, After All, Right?
How True Hospitality Turns Your Luxury Service into an Unforgettable Experience.
About the Book
Hospitality from Within dives into the foundation of what it takes to deliver thoughtful and genuine service and how this leaves your guests coming back for more...that’s the goal, after all, right?
Created by hospitality expert Sarah Dandashy
this book explores everything from the culture of saying “yes” and when to say “no” to why effective communication matters and how to have authentic relationships that leave your guest feeling understood and confident in your service.
Whether you are a seasoned professional, starting off your career in hospitality, or you’re in a different industry and hoping to enhance your service standards....this book is intended to inspire and educate you to think deeper about hospitality and positively impact your business.
Hospitality From Within is filled with real, memorable stories from some of the most recognized concierge in the world and includes insights from some of the industry’s top executives and professionals.
"For fans of Horst Schulze, Danny Meyer, and Shep Hyken comes a new perspective of authentic guest engagement and efficiency in hospitality… "
What Others Are Saying...
"It transcends the hotel business"
Meet Anthony Melchiorri
Founder of Argeo Hospitality
"Sarah talks about hospitality in a way I have never heard anyone talk about it before. This is not a hotel book, it transcends the hotel business and taps into the real spirit and essence of hospitality."
"Grab a seat, a cup of local coffee, and take notes."
Meet Bashar Wali
Founder + CEO of This Assembly
"Sarah knows, firsthand, what it means to welcome people into our hotels, as she's done for years. Grab a seat, a cup of local coffee, and take notes."
"It Will inspire you to evolve your own performance and level of service for the betterment of all.""
Meet James G. Little
Chef Concierge, The Peninsula Beverly Hills
"Finally, a book that reveals the mysteries and best practices of being a hospitality professional--through the lens of an experienced hotel Concierge.
Sarah has created a definitive resource that is packed with practical information as well as candid real-life examples that will subtly imprint on your psyche and inspire you to evolve your own performance and level of service for the betterment of all."
"Sarah truly gets to the heart of the matter in this book."
Meet Holly Stiel
Thank You Very Much Inc.
"Addressing service from the inside out becomes a way to maintain and sustain a service spirit one insight/out at a time. Sarah truly gets to the heart of the matter in this book filled with insights and inspiration."
How True Hospitality Turns Your Luxury Service into an Unforgettable Experience.
hospitality from within
What You Will Learn In This Book
At some point, we are all in the hospitality business. And at some point, we get caught up in monotony and feel uninspired.
Maybe you are a hotel executive who has an unmotivated team and you desire to ignite passion in the heart of their hospitality....or maybe you are in the industry and you lack mentorship but want to elevate your standards.
Wherever your professional role lies, this book will educate and encourage you to have a more in-depth approach to the way you serve and work with others.
What you’ll learn:
Hospitality From Within
Is an essential source for anyone working in a customer-facing role. Be inspired and learn from some of the industry’s top executives, professionals, and concierges from around the world.
WRITTEN BY HOSPITALITY EXPERT
SARAH DANDASHY
Hospitality From Within provides professionals with a fresh perspective designed to leave them feeling confident and re-inspired in their industry.
An essential source for anyone working in a customer-facing role
This Book Explores:
MEET THE AUTHOR
Sarah Dandashy is an internationally renowned hospitality consultant and travel expert.
A former award-winning Les Clefs d'Or concierge, she has over 20 years of guest-facing experience in luxury hotels.
As an active member of Les Clefs d'Or International, the prestigious organization of hotel concierge, Sarah continues impacting the world of hospitality directly.
Having built a 200k+ global social media community of hoteliers and travelers, she continues to work with some of the leading brands in the travel industry as a content creator and spokesperson.
Those brands include
In addition to being a contributing author to The International School of Hospitality's Certified Concierge Workbook.
Sarah makes regular TV appearances on
Key Questions:
Hospitality from Within is an essential source for anyone working in a customer-facing role. Be inspired and learn from some of the industry’s top executives, professionals, and concierges from around the world.
What’s changed in the service industry?
The last two years have proven to be a challenge for many businesses, from hotels to restaurants to airlines. What is different?
Are businesses meeting guest/customer expectations?
What do studies say? Are we falling short?
What makes something worthy of being five-star service?
We often rate businesses, but how can we break that down into something tangible?
What Can Other Businesses Learn?
Smart Advice On How To Deliver Exceptional Service From Those Who Do It Best, Hospitality Businesses. How Does That Translate Into ROI & Guest Loyalty?
How To Avoid Burn-Out
Everyone Everywhere Is Overworked. How Can We Reinspire Ourselves In The Workplace?